JESS MOVECommunications

Event architecture

One event engine. Every message the platform can send.

234 catalogued events across 15 categories, fanning out to five channels under one set of delivery rules. Nothing in this platform sends a message by building a string inside a service.

Catalogue events

234

15 categories

Mandatory notices

bypass channel preferences — never age

Adult-only

absent below 18, not consent-gated

Channels wired

3 / 5

email · in-app · sms · push · whatsapp

Resolution order

Five checks, and the order is the argument.

A platform serving ten-year-olds and ninety-year-olds from one engine cannot have a single “send to user” path. Every message goes through the same function, and that function is pure — which is why the rules below are unit tests rather than log output somebody has to read.

Age

An adult-only event does not exist below 18. Not suppressed by preference, not unlockable by consent, not reachable by an administrator. It is checked first because it is the only rule with no override anywhere in the platform.

Coach presence

If MOVA is off, coaching messages do not send — and no severity overrides that, because a person who turned the coach off did not ask for a louder coach. Statutory notices are a different class and are unaffected.

Context — Law 2

A nudge fired into a moment the person cannot move is a defect, not a delivery. A held context blocks the send and the hold is recorded as the correct outcome rather than a failure.

Quiet hours and the daily cap

Ordinary traffic waits until morning. The cap is per person and per mode. Exempt events — security, safety, clinical, breach — pass, and nothing else does.

Channel consent

The last check, and the only one a mandatory notice bypasses. Mandatory means “we will tell you about your own security, money and data whatever your preferences say”. It has never meant “ignore the age rules”.

Worked examples

Resolved by the real function, at build time.

Nothing below is illustrative. Each card calls resolveDelivery with the recipient described and prints what came back, including the explanation.

A payment receipt, to a twelve-year-old

suppressed

payment.successful

Explorer mode · consent irrelevant

adult only

This event does not exist below 18. It is absent, not suppressed by preference.

A movement nudge, coach switched off

suppressed

snap.offered

Momentum mode · MOVA off

coach off

The coach is off. Coaching messages do not send, and no severity overrides that.

The same nudge, while driving

suppressed

snap.offered

Momentum mode · context held

context held

Context says the person cannot move right now. The hold is the correct outcome.

A breach notice, everything opted out, 3am

delivered

privacy.breach_notification

Balance mode · no consented channels

Email
In-app

Mandatory notice — delivered regardless of channel preferences, but still subject to the age rules.

A red flag for a minor, at night

delivered

clinical.red_flag_detected

Teen mode · guardian linked

Email
In-app
+ guardian copy

Mandatory notice — delivered regardless of channel preferences, but still subject to the age rules.

A weekly insight, at night

suppressed

insight.weekly_ready

Independence mode · quiet hours

quiet hours

Inside quiet hours, and this event is not exempt.

Channel coverage

How many events name each channel by default.

Every event lands in-app, because that is the record of what happened. SMS is reserved for warning and critical traffic — it costs eighty times what an email costs, and a catalogue that forgets this is a catalogue that produces a surprising invoice.

170 events

In-app

234 events

SMS · no provider

17 events

Push

19 events

WhatsApp · no provider

6 events

Email

wired

Branded template, company logo and details on every outbound message.

£0.00040 per message

In-app

wired

Every catalogue event lands here. It is the record of what happened.

£0.00000 per message

SMS

unwired

Catalogued, templated and costed, but no gateway is connected — events naming it fall back to the next channel. Reserved for critical and mandatory notices when it is.

£0.03200 per message

Push

wired

Coaching and time-sensitive events. Obeys quiet hours and the daily cap.

£0.00002 per message

unwired

Catalogued and templated, but no provider is connected. Events naming it fall back to the next channel.

£0.00450 per message

The catalogue

234 events, 15 categories.

Every message the platform can send. A mandatory notice bypasses channel preferences. An adult-only event does not exist below 18. A guardian copy reaches the linked guardian when the subject is a minor. Coaching obeys presence, context and the daily cap.

Identity & Account

20 events

Account requested `account.registration.requested`	Welcome to JESS MOVE — confirm your account	info	email in-app
Registration received `account.registration.received`	We received your registration	info	email in-app
Email verification required `account.email_verification_required`	Verify your email address	warning	email in-app	mandatory
Mobile verification required `account.mobile_verification_required`	Verify your mobile number	warning	email in-app sms
Age verification required `account.age_verification_required`	We need to confirm your age band	warning	email in-app	mandatory
Age band assigned `account.age_band_assigned`	Your JESS MOVE mode is set to {{mode}}	success	email in-app
Age band changed `account.age_band_changed`	Your mode has changed to {{mode}}	info	email in-app	mandatory guardian
Verification successful `account.verification.successful`	Your account is verified	success	email in-app
Verification failed `account.verification.failed`	Verification could not be completed	warning	email in-app
Verification expired `account.verification.expired`	Your verification link expired	warning	email in-app
Registration abandoned `account.registration.abandoned`	Finish setting up your JESS MOVE account	info	email in-app
Onboarding started `account.onboarding.started`	Let’s learn how your day works	info	email in-app
Onboarding step completed `account.onboarding.step_completed`	Step {{item}} complete	success	in-app
Onboarding completed `account.onboarding.completed`	Your Movement Vector is ready	success	email in-app
Onboarding abandoned `account.onboarding.abandoned`	Two questions left, then you’re set	info	email in-app
Profile updated `account.profile_updated`	Your profile was updated	info	in-app
Capability profile updated `account.capability_profile_updated`	Your movement options have changed	info	email in-app
Mode override requested `account.mode_override_requested`	A mode change was requested on your account	warning	email in-app	mandatory
Account closed `account.closed`	Your JESS MOVE account is closed	info	email in-app	mandatory
Account reopened `account.reopened`	Welcome back	success	email in-app

Login & Security

20 events

Successful login `auth.login.success`	New sign-in to your account	info	in-app
Failed login `auth.login.failed`	Failed sign-in attempt	warning	in-app
Suspicious login `auth.login.suspicious`	Unusual sign-in detected	critical	email in-app sms	mandatory night
New device detected `auth.device.new`	New device signed in	warning	email in-app	mandatory
Device approved `auth.device.approved`	Device approved	success	in-app
Device rejected `auth.device.rejected`	Device rejected	warning	email in-app
Forgot password `password.forgot`	Reset your JESS MOVE password	info	email in-app
Password reset link `password.reset_link`	Your password reset link	info	email in-app
Password reset successful `password.reset.successful`	Your password was reset	success	email in-app sms	mandatory
Password changed `password.changed`	Your password was changed	success	email in-app	mandatory
Password expiry warning `password.expiry_warning`	Your password expires soon	warning	email in-app
OTP code `mfa.otp_code`	Your JESS MOVE verification code	info	email in-app sms	night
MFA enabled `mfa.enabled`	Two-factor authentication enabled	success	email in-app	mandatory
MFA disabled `mfa.disabled`	Two-factor authentication disabled	warning	email in-app sms	mandatory
Backup codes generated `mfa.backup_code_generated`	New backup codes generated	info	email in-app
Security alert `security.alert`	Security alert on your account	critical	email in-app sms	mandatory night
Account locked `account.locked`	Your account has been locked	critical	email in-app sms	mandatory night
Account unlocked `account.unlocked`	Your account is unlocked	success	email in-app
Too many attempts `security.too_many_attempts`	Too many attempts	warning	in-app
Session revoked `session.revoked`	A session was signed out	warning	email in-app	mandatory

Guardianship & Household

15 events

Guardian link requested `guardian.link_requested`	{{name}} has asked you to be their guardian on JESS MOVE	info	email in-app	mandatory
Guardian link confirmed `guardian.link_confirmed`	You are now the guardian for {{name}}	success	email in-app	mandatory
Guardian link declined `guardian.link_declined`	A guardian request was declined	info	email in-app
Guardian link removed `guardian.link_removed`	A guardian link was removed	warning	email in-app	mandatory
Guardian consent requested `guardian.consent_requested`	Consent needed for {{item}}	warning	email in-app	mandatory
Guardian consent granted `guardian.consent_granted`	Consent recorded for {{item}}	success	email in-app
Guardian consent withdrawn `guardian.consent_withdrawn`	Consent withdrawn for {{item}}	warning	email in-app	mandatory
Guardian weekly summary `guardian.weekly_summary`	This week for {{name}}	info	email in-app whatsapp
Safeguarding notice to guardian `guardian.safeguarding_notice`	Something we think you should know	critical	email in-app sms	mandatory night
Household member added `household.member_added`	{{name}} joined your household	info	email in-app
Household member removed `household.member_removed`	{{name}} left your household	info	email in-app
Household seat limit reached `household.seat_limit_reached`	Your household plan is full	warning	email in-app
Household owner changed `household.owner_changed`	Household ownership changed	warning	email in-app	mandatory
Member reaches 18 `minor.turns_18`	Your account moves to adult mode next week	info	email in-app	mandatory
Guardian visibility reminder `minor.guardian_visibility_reminder`	What your guardian can and cannot see	info	email in-app	mandatory

Subscription & Billing

23 events

Trial started `subscription.trial_started`	Your JESS MOVE trial has started	success	email in-app	18+
Trial ending `subscription.trial_ending`	Your trial ends in 3 days	warning	email in-app	18+
Trial expired `subscription.trial_expired`	Your trial has ended	warning	email in-app	18+
Subscription activated `subscription.activated`	Your {{plan}} subscription is active	success	email in-app	18+
Subscription renewed `subscription.renewed`	Your subscription renewed	info	email in-app	18+
Subscription upgraded `subscription.upgraded`	You moved to {{plan}}	success	email in-app	18+
Subscription downgraded `subscription.downgraded`	Your plan changes on {{date}}	info	email in-app	18+
Subscription cancelled `subscription.cancelled`	Your subscription was cancelled	warning	email in-app	mandatory 18+
Subscription reactivated `subscription.reactivated`	Your subscription is reactivated	success	email in-app	18+
Payment pending `payment.pending`	Payment is processing	info	in-app	18+
Payment successful `payment.successful`	Payment received — {{amount}}	success	email in-app	18+
Payment failed `payment.failed`	Your payment failed	warning	email in-app sms	mandatory 18+
Payment retry `payment.retry`	We’ll retry your payment	info	email in-app	18+
Charge below the £5 floor `payment.below_minimum`	That amount is below our £5 minimum	info	email in-app	18+
Card expiring `payment.card_expiring`	Your card expires soon	warning	email in-app	18+
Card expired `payment.card_expired`	Your card has expired	warning	email in-app	mandatory 18+
Refund processed `payment.refund_processed`	Your refund was processed	success	email in-app	18+
Chargeback received `payment.chargeback_received`	A chargeback was raised on your account	critical	email in-app	mandatory 18+
Invoice generated `invoice.generated`	Invoice {{number}} is ready	info	email in-app	18+
Invoice overdue `invoice.overdue`	Invoice {{number}} is overdue	warning	email in-app sms	mandatory 18+
Invoice reminder `invoice.reminder`	Reminder: invoice {{number}} due {{date}}	info	email in-app	18+
Invoice paid `invoice.paid`	Invoice {{number}} paid	success	email in-app	18+
Credit note issued `invoice.credit_note_issued`	Credit note issued	info	email in-app	18+

ACU Wallet & Spend

14 events

Wallet created `acu.wallet_created`	Your Adaptive Coaching Unit wallet is open	info	in-app	18+
Monthly allowance granted `acu.allowance_granted`	Your {{plan}} allowance is available	success	in-app	18+
Quote issued before an expensive action `acu.quote_issued`	This action will cost {{amount}}	info	in-app	18+
Balance low `acu.balance_low`	Your ACU balance is running low	warning	email in-app	18+
Balance exhausted `acu.balance_exhausted`	Paid AI actions are paused	warning	email in-app	mandatory 18+
Top-up successful `acu.topup_successful`	Top-up received — {{amount}}	success	email in-app	18+
Top-up failed `acu.topup_failed`	Your top-up did not complete	warning	email in-app	mandatory 18+
Auto top-up enabled `acu.auto_topup_enabled`	Auto top-up is on	info	email in-app	18+
Auto top-up triggered `acu.auto_topup_triggered`	We topped up your wallet automatically	info	email in-app	18+
Auto top-up raised to the minimum `acu.auto_topup_raised_to_minimum`	Your top-up was raised to £5, our minimum charge	info	email in-app	18+
Spend cap reached `acu.spend_cap_reached`	You have reached your monthly spend cap	warning	email in-app	mandatory 18+
Rollover applied `acu.rollover_applied`	Unused units rolled over	success	in-app	18+
Rollover expiring `acu.rollover_expiring`	Rolled-over units expire on {{date}}	info	email in-app	18+
Hard stop reached `acu.hard_stop`	Paid AI actions have stopped. Nothing else has.	warning	email in-app	mandatory 18+

Movement & Coaching

22 events

Movement offered `snap.offered`	{{item}} — {{duration}}	info	in-app push	coaching
Movement reminder `snap.reminder`	Still a good moment for {{item}}	info	in-app push	coaching
Movement started `snap.started`	Started	info	in-app
Movement completed `snap.completed`	Nice one — {{item}} done	success	in-app
Movement skipped `snap.skipped`	Skipped, noted	info	in-app
Held — you cannot move right now `snap.held_context`	Held: {{item}}	info	in-app
Held — quiet hours `snap.held_quiet_hours`	Held until morning	info	in-app
Held — daily cap reached `snap.held_daily_cap`	That’s enough from us today	info	in-app
Variant substituted downward `snap.variant_substituted`	Switched to the supported version	info	in-app	coaching
Dose reduced `snap.dose_reduced`	We made this one shorter	info	in-app	coaching
Movement window opening `mova.window_opening`	Your strongest window starts in {{item}}	info	in-app push	coaching
Daily plan ready `mova.daily_plan_ready`	Today’s plan is ready	info	in-app push	coaching
Coach presence changed `mova.presence_changed`	MOVA is now set to {{item}}	info	in-app
Suggestion explained `mova.explained_suggestion`	Why we suggested {{item}}	info	in-app
Coach declined a request `mova.refused_request`	That is not something I can do	info	in-app
Habit anchor suggested `habit.anchor_suggested`	This fits right after {{item}}	info	in-app push	coaching
Chain extended `habit.chain_extended`	Day {{item}}	success	in-app
Grace token spent automatically `habit.grace_token_spent`	Your chain held	success	in-app
Flare mode enabled `habit.flare_mode_on`	Targets lowered, chain intact	info	email in-app
Flare mode ended `habit.flare_mode_off`	Back to your usual targets	info	in-app
Bereavement hold started `habit.bereavement_hold_on`	Everything is paused. Nothing is lost.	info	email in-app	mandatory
Bereavement hold ended `habit.bereavement_hold_off`	Welcome back, at your pace	info	email in-app

Safety & Clinical

14 events

Screening required `safety.screening_required`	A few health questions before we start	warning	email in-app	mandatory
Screening passed `safety.screening_passed`	You’re cleared for the standard programme	success	email in-app
Screening limited the programme `safety.screening_limited`	We’ve limited some movements for now	warning	email in-app	mandatory guardian
Contraindication matched `safety.contraindication_matched`	We’ve removed some movements from your plan	warning	email in-app	mandatory
Movement blocked on safety grounds `safety.movement_blocked`	That one isn’t suitable right now	warning	in-app	mandatory
Standing clearance required `safety.standing_clearance_required`	Standing movements need a clearance first	warning	email in-app	mandatory
Pain reported `safety.pain_reported`	Thanks for telling us — we’ve adjusted	warning	email in-app	mandatory
Stop advice issued `safety.stop_advice_issued`	Please stop and seek advice	critical	email in-app sms	mandatory guardian night
Red-flag pattern detected `clinical.red_flag_detected`	Something we’d like you to check	critical	email in-app sms	mandatory guardian night
Clinical escalation opened `clinical.escalation_opened`	We’ve flagged this for review	warning	email in-app	mandatory guardian
Clinical escalation closed `clinical.escalation_closed`	That review is complete	info	email in-app
Signposted to care `clinical.signposted_to_care`	Where to get help with this	warning	email in-app	mandatory guardian
Safeguarding flag raised `safeguarding.flag_raised`	A safeguarding review has started	warning	email in-app	mandatory guardian
Safeguarding lead notified `safeguarding.lead_notified`	Designated safeguarding lead notified	critical	email in-app sms	mandatory night

FoodLens & Nutrition

11 events

Capture received `foodlens.capture_received`	Reading your plate	info	in-app
Capture unusable `foodlens.capture_unusable`	We couldn’t read that one — try again	warning	in-app
Analysis ready `foodlens.analysis_ready`	Your meal analysis is ready	success	in-app push
Low confidence result `foodlens.low_confidence`	We’re not confident about this one	warning	in-app
Allergen present `foodlens.allergen_present`	Contains {{item}}	critical	in-app push	mandatory guardian night
Allergen cannot be confirmed `foodlens.allergen_unconfirmed`	We cannot confirm {{item}} from a photograph	warning	in-app	mandatory
Barcode verified `foodlens.barcode_verified`	Verified from the label	success	in-app
Swap simulated `foodlens.swap_simulated`	Here’s what changing {{item}} does	info	in-app
Plant points milestone `foodlens.plant_points_milestone`	{{item}} different plants this week	success	in-app push
Weekly pattern ready `foodlens.weekly_pattern`	Your week in food	info	email in-app
Energy figures withheld `foodlens.energy_hidden_minor`	We don’t show energy figures under 18	info	in-app	mandatory

BodyCommand

10 events

Assessment ready `body.assessment_ready`	Your body balance assessment	info	email in-app	18+
Pathway assigned `body.pathway_assigned`	Your pathway is {{item}}	info	email in-app	18+
Pathway changed `body.pathway_changed`	Your pathway has changed to {{item}}	info	email in-app	18+
Body metrics opt-in confirmed `body.metrics_opt_in_confirmed`	Body metrics are now visible to you	info	email in-app	mandatory 18+
Body metrics opt-out confirmed `body.metrics_opt_out_confirmed`	Body metrics are hidden again	info	email in-app	18+
Measurement recorded `body.measurement_recorded`	Measurement saved	info	in-app	18+
Trend ready `body.trend_ready`	Your monthly trend	info	email in-app	18+
Rate of change flagged `body.rate_of_change_flagged`	This is changing faster than we’d expect	warning	email in-app	mandatory 18+
Extreme change request declined `body.extreme_request_declined`	We won’t plan for that target	warning	email in-app	mandatory 18+
Plan updated `body.plan_updated`	Your daily plan has been updated	info	in-app	18+

Challenges & Crews

13 events

Challenge invitation `challenge.invitation_received`	{{actor}} invited you to {{item}}	info	in-app push whatsapp
Challenge started `challenge.started`	{{item}} has started	info	in-app push
Daily progress `challenge.daily_progress`	Your crew today	info	in-app
Milestone reached `challenge.milestone_reached`	Your crew hit {{item}}	success	in-app push
Challenge finished `challenge.finished`	{{item}} is complete	success	email in-app
Auto-withdrawn from a challenge `challenge.auto_withdrawn`	We’ve taken you out — no cost to your crew	info	email in-app
Withdrawal recorded, no penalty `challenge.withdrawal_no_penalty`	Your crew is unaffected	info	in-app
Crew member joined `crew.member_joined`	{{name}} joined your crew	info	in-app
Crew member left `crew.member_left`	{{name}} left your crew	info	in-app
Support received `crew.support_received`	{{name}} backed you up	success	in-app push
Matchmaking complete `crew.matchmaking_complete`	We found you a crew	success	email in-app
Content reported `crew.reported_content`	A report has been received	warning	email in-app	mandatory guardian
Moderation action taken `crew.moderation_action`	Action taken on reported content	warning	email in-app	mandatory guardian

Wearables & Devices

10 events

Connection requested `wearable.connect_requested`	Connect {{item}} to JESS MOVE	info	email in-app
Device connected `wearable.connected`	{{item}} is connected	success	email in-app
Device disconnected `wearable.disconnected`	{{item}} was disconnected	warning	email in-app
Data is stale `wearable.sync_stale`	We haven’t heard from {{item}} in a while	warning	in-app
Sync restored `wearable.sync_restored`	{{item}} is syncing again	success	in-app
Scope revoked, feature degraded `wearable.scope_degraded`	One feature is less precise now	warning	email in-app	mandatory
Sources disagree `wearable.conflict_detected`	Two devices disagree — we’re using {{item}}	info	in-app
Data refused on ingest `wearable.refused_data`	We declined some data from {{item}}	info	in-app	mandatory
Revocation complete `wearable.revocation_complete`	We’ve deleted what {{item}} sent us	success	email in-app	mandatory
Device battery low `wearable.battery_low`	{{item}} is low on battery	info	in-app

Progress & Insight

10 events

Weekly insight ready `insight.weekly_ready`	Your week	info	email in-app whatsapp
Monthly insight ready `insight.monthly_ready`	Your month	info	email in-app
Streak milestone `insight.streak_milestone`	{{item}} days	success	in-app push
Personal best `insight.personal_best`	That’s your best {{item}} yet	success	in-app push
Trend improving `insight.trend_improving`	Things are moving in the right direction	success	in-app
Trend declining `insight.trend_declining`	This week was quieter — here’s what changed	info	in-app
Outcome measure prompt `insight.prom_prompt`	Two quick questions about how you feel	info	email in-app
Goal reached `insight.goal_reached`	You reached {{item}}	success	email in-app push
Goal missed `insight.goal_missed_no_blame`	That one didn’t land. Next.	info	in-app
Data export ready `insight.export_ready`	Your export is ready	success	email in-app	mandatory

Organisation & Workplace

14 events

Organisation application received `org.application_received`	We received your application for {{enterprise}}	info	email in-app	18+
Verification started `org.verification_started`	Verification of {{enterprise}} has started	info	email in-app	18+
Documents requested `org.documents_requested`	Documents needed to verify {{enterprise}}	warning	email in-app	18+
Documents approved `org.documents_approved`	Your documents were approved	success	email in-app	18+
Organisation activated `org.activated`	{{enterprise}} is live on JESS MOVE	success	email in-app push	18+
Seat invitation `org.seat_invitation`	{{actor}} invited you to {{enterprise}}	info	email in-app whatsapp	18+
Invitation reminder `org.seat_invitation_reminder`	Reminder: your invitation to {{enterprise}}	info	email in-app	18+
Seat accepted `org.seat_accepted`	{{name}} accepted the invitation	success	in-app	18+
Seat removed `org.seat_removed`	Your access to {{enterprise}} has ended	warning	email in-app	mandatory 18+
Below the seat minimum `org.minimum_seats_not_met`	Organisation plans start at {{item}} seats	info	email in-app	18+
Cohort report ready `org.report_ready`	Your {{item}} report is ready	info	email in-app	18+
Report suppressed below k-anonymity `org.report_suppressed`	Too few people to report on	info	email in-app	mandatory 18+
Individual view refused `org.individual_view_refused`	That view does not exist on this platform	warning	email in-app	mandatory 18+
Renewal reminder `org.renewal_reminder`	Your renewal is coming up	info	email in-app	18+

Growth & Partners

21 events

Weekly newsletter `growth.newsletter.weekly`	What your JESS MOVE account already includes	info	email in-app	18+
Partner application received `partner.application_received`	We received your Growth Partner application	info	email in-app	18+
Partner approved `partner.approved`	You’re in — your referral link is ready	success	email in-app	18+
Partner application declined `partner.rejected`	An update on your application	info	email in-app	18+
Referral registered `referral.registered`	Someone signed up through your link	info	in-app	18+
Referral converted to paid `referral.converted`	A referral just became a paying customer	success	email in-app push whatsapp	18+
Referral held for review `referral.held_for_review`	One referral is being checked	warning	email in-app	18+
Referral rejected `referral.rejected_fraud`	A referral did not pass our checks	warning	email in-app	mandatory 18+
Referral reversed `referral.reversed`	A referral was reversed after a refund	warning	email in-app	mandatory 18+
Reward tier reached `reward.tier_reached`	You reached {{item}}	success	email in-app push	18+
ACU reward granted `reward.acu_granted`	{{amount}} added to your wallet	success	email in-app	18+
Commission unlocked `commission.unlocked`	Lifetime commission is now unlocked	success	email in-app push	18+
Commission accrued `commission.accrued`	Commission accrued this month	info	email in-app	18+
Lifetime cap reached on a customer `commission.lifetime_cap_reached`	You reached the per-customer cap	info	email in-app	mandatory 18+
KYC required before payout `payout.kyc_required`	We need to verify you before paying out	warning	email in-app	mandatory 18+
Below the payout minimum `payout.below_minimum`	Your balance is below the {{amount}} minimum	info	email in-app	18+
Payout scheduled `payout.scheduled`	Your payout is scheduled for {{date}}	info	email in-app	18+
Payout under manual review `payout.manual_review`	This payout needs a manual check	warning	email in-app	18+
Payout paid `payout.paid`	We’ve paid {{amount}}	success	email in-app	18+
Payout failed `payout.failed`	Your payout did not go through	warning	email in-app	mandatory 18+
Partner account suspended `partner.suspended`	Your partner account has been suspended	critical	email in-app sms	mandatory 18+

Support, Platform & Privacy

17 events

Ticket created `support.ticket_created`	Support ticket {{number}} created	info	email in-app
Ticket updated `support.ticket_updated`	Update on ticket {{number}}	info	email in-app whatsapp
Ticket resolved `support.ticket_resolved`	Ticket {{number}} resolved	success	email in-app
Accessibility request received `support.accessibility_request`	We’ve received your accessibility request	info	email in-app
Scheduled maintenance `system.maintenance_scheduled`	Scheduled maintenance on {{date}}	info	email in-app
Emergency maintenance `system.maintenance_emergency`	Emergency maintenance in progress	warning	email in-app sms	mandatory
Service disruption `system.outage`	Service disruption	critical	email in-app sms	mandatory night
Service restored `system.service_restored`	Service restored	success	email in-app
Consent request `privacy.consent_request`	We need your consent for {{item}}	info	email in-app	mandatory
Consent updated `privacy.consent_updated`	Your consent preferences were updated	info	email in-app	mandatory
Data export ready `privacy.data_export_ready`	Your data export is ready	success	email in-app	mandatory
Deletion requested `privacy.deletion_requested`	Account deletion requested	warning	email in-app	mandatory guardian
Deletion completed `privacy.deletion_completed`	Your account and data have been deleted	info	email in-app	mandatory
Retention rule applied `privacy.retention_applied`	Some older data has been removed	info	in-app	mandatory
Subject access request received `privacy.dsar_received`	We received your request	info	email in-app	mandatory
Policy updated `privacy.policy_updated`	Our {{item}} has changed	info	email in-app	mandatory
Breach notification `privacy.breach_notification`	An important notice about your data	critical	email in-app sms	mandatory guardian night

Counts

What the flags actually cover.

Mandatory

bypass channel preferences

Adult-only

every billing, wallet, partner and BodyCommand event

Guardian copy

safety, clinical, moderation and data rights

Coaching

none of them are mandatory — a nudge is never statutory

Templates render through one function that throws on an unknown token, so {{firstname}} cannot ship as literal text in a live subject line. Every subject in the catalogue is asserted to render in the test suite.

When this platform speaks, and when it stays quiet.

The longer list is when it says nothing. Every event above is a decision the engine makes about your day — it needs your day to make any of them.

Create your account Fire an event yourself

Free to create. 150 AI credits a month for 2 months, then AI features need a plan — everything that is not AI carries on either way. Premium is £5.99 a month and cancels in one click. Under 18 a guardian confirms before the account opens.